Travel Insurance

All payments are non-refundable, therefore, travel insurance is highly recommended in the event of trip cancellation and/or for travel medical emergencies.

SweatFest Cancun offers travel protection plans through TravelSafe Insurance. The Classic plan with optional CFAR offers the highest level of protection and coverages. Though travel protection may be purchased up to 24 hours prior to travel, to secure the broadest coverage, including Pre-existing Medical Condition Exclusion Waiver and Cancel for Any Reason (CFAR), the Classic plan must be purchased within 21 days of your first payment (deposit). Cancel for Any Reason Benefit does not cover the failure of the Retail Travel Supplier to provide the bargained-for Travel Arrangements due to cessation of operations for any reason. However, should SweatFest Cancun or Planet Hollywood need to cancel the event for some reason, the event would be rescheduled for an alternate date.

To request a quote or get more information about TravelSafe Insurance, select a button below. Insurance may also be available through other providers and purchased directly by guests (rates and coverage vary by provider).

Travel Insurance CANNOT be purchased until reservation has been completed. Please be sure to purchase Travel/Trip Protection Insurance based upon the TOTAL COST of your travel package, including: resort stay/any add-ons, (i.e. preferred seating, tours and meet and greet packages). This will ensure you have the proper coverage for any trip interruption/cancellation and medical coverage abroad, if needed.

Upon completion of reservation, you can go to the TravelSafe website and purchase your travel protection policy. You may choose from either the Basic or Classic plan based on coverage you desire. The Classic Plan provides broader coverage in the event of unexpected/unforeseen emergencies. You will need to re-enter all your information and the TOTAL COST of your travel package.

Terms & Conditions

SweatFest Cancun 2024 • Updated 10.18.23

All sales, purchases, and partial purchases are final, non-refundable, and non-transferable. No refunds, no exchanges, no resale, and not redeemable for cash. If you fail, for any reason, to make a payment, you may void your package and purchase and you will not receive a refund. Any and all tickets, upgrades, excursions and/or activities reserved, booked, and/or otherwise selected through the guest portal for this festival are final, non-refundable, and non-transferable.

THEREFORE, the purchase of travel insurance is highly recommended. Click here for insurance information.

Acceptance of the Terms and Conditions of Reservation: Set forth below are the Terms and Conditions of Reservation issued by SweatFest Cancun and applies to each Guest on the reservation, without exception, as set forth by SweatFest Cancun. By completing a Reservation, Guest expressly agrees to be bound by and accepts these terms as stated below and as may be amended from time to time. Such modifications and amendments to have the same force and effect as those set forth below.

Conflict Between Terms and Conditions of Reservations Issued by SweatFest Cancun and Planet Hollywood Cancun: Please note that the payment dates, reservation policies, cancellation policies, and reservation changes, set forth in SweatFest Cancun Terms and Conditions at the time of purchase supersede those policies set forth by the resort (Planet Hollywood Cancun).

Changes and Modifications to Terms and Conditions of Reservation. SweatFest Cancun and Planet Hollywood Cancun Terms and Conditions of Reservation are subject to change at any time. Such modifications and changes shall have the full force and effect as a term and condition issued at the time of Reservation or completion of registration as applicable.

Guestroom Prices: Guestroom Prices are based upon double occupancy unless designated as a “Single,” “Triple” or “Quad.”  Guestroom Prices include all the amenities, accommodations and services outlined in the Guestroom Description for the Category of Guestroom selected, together with general admission events and shows produced by SweatFest Cancun. Guestroom Prices DO NOT include airfare, onsite purchases of goods and services, (including, but not limited to spa services, gifts, specialty dining or any such goods and services for which the Resort or SweatFest Cancun customarily charges a separate fee), medical expenses, and shore excursions. The Guestroom Price for 3rd and 4th Guests have the same inclusions and exclusions as stated above.

Payment Obligations Upon Completion of Reservation: Upon completion of a Reservation, Guest is obligated to pay the Guestroom Prices and Pass-Through Charges based on the full occupancy set forth in the Reservation, and any additional purchases made directly with SweatFest Cancun.

***Obligations of the Primary Guest: If the Reservation is shared by more than one Guest, the Primary Guest shall have full financial responsibility for the Reservation. The Guest making the Reservation is considered the “Primary Guest” and is the “owner” of the Reservation. The Primary Guest will receive all communication from SweatFest Cancun, is responsible for selecting the stateroom at the time of the Reservation, and for ensuring all payments are made in a timely manner. Any change or modification to the Reservation must be initiated by the Primary Guest. It is the obligation of the Primary Guest to convey such changes and modifications to the other Guests in the Reservation.

Payment Plan Option: By choosing the Payment Plan, SweatFest Cancun is authorized to charge Guest’s Credit Card in accordance with the payment schedule.

Method of Payment: Paying by credit card, Guest’s account will be charged on the scheduled payment dates, and Guest’s statement will reflect a charge from “Royal Entertainment, LLC.”

Currency: Unless otherwise noted, all prices on the website and any fees associated will be quoted in United States Dollars (“USD”), and all payments to SweatFest Cancun will be charged in USD. International Guests may incur additional fees assessed by their bank or credit card processor.

Credit Cards/Cancellation Fees:  SweatFest Cancun reserves the right to charge additional fees for returned payments, delinquent payments, missed payments, canceled cards, chargebacks, credit card changes, invalid credit cards, and cancellations because of a Guest’s failure to comply with these Terms, and Conditions of Reservation.

  • NON-Refundable Payments: All guestrooms, excursions and VIP upgrade payments made to date or paid in the future are Non-refundable. We strongly encourage you to purchase insurance for travel protection and/or cancellation.

Privacy Policy


Royal Entertainment, LLC – SweatFest Cancun (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.



We may collect information about you in a variety of ways, but we will not sell your information. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, address, email address, and telephone number, and demographic information, such as your age, gender, that you voluntarily give to us [when you register with the Site when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, or request information about our services from the Site. All transactions, payment data, and financial information are transmitted securely and stored by our payment processor, Network Merchant International, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.



Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Site [or our mobile application] to:

  • Administer promotions and contests.
  • Assist law enforcement and respond to subpoena.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, newsletters, and other information regarding promotions and the Site to you.
  • Email you regarding your account, purchase, or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  •  Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Notify you of updates to the Site.
  • Offer new events, services, mobile applications, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments.
  • Request feedback and contact you about event experience.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.



We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes for future events, as permitted by law.

Website Analytics

We may also partner with selected third-party vendors Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.



The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site [or our mobile application].



We use administrative, technical, and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.



We do not knowingly solicit information from or market to those under 18 years of age. If you become aware of any data we have collected from those under 18 years of age, please contact us using the contact information provided below.



Account Information

You may at any time review or change the information in your account or terminate your account by:

  •  Logging into your account settings and updating your account
  • Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you register your account with the Site
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.



If you have questions or comments about this Privacy Policy, please contact us at: or by phone at 478-298-4815.

Health Restrictions: Guest agrees to comply with all health restrictions imposed by SweatFest CancunPlanet Hollywood Cancun, the Centers for Disease Control and Prevention or any other governmental agency or body with jurisdiction for this event. Guest is responsible for providing any information requested and for clearance of any pre-travel health, safety or travel requirements or limitations, regardless of when issued or applied including, but not limited to, evidence of full vaccination with a vaccine that is fully approved or authorized for emergency use by the Food and Drug Administration or the World Health Organization, negative test results for COVID-19, testing performed in the Airport Terminal prior to boarding, on the Resort, or at any other time during the tour. Denial of boarding air flight due to failure to adhere to the above, will not qualify for a refund.

Right to Modify or Cancel Event:

  • Right to Modify: SweatFest Cancun and Planet Hollywood Cancun may modify itineraries and schedules, change entertainers/performers and schedules, modify amenities, and limit access to resort venues, without any further obligation to Guest and any such change or modification will not qualify for a refund. 
  • Right to Cancel a Reservation or Deny Boarding: SweatFest Cancun reserves the right to cancel a Reservation at any time at its sole discretion, and/or to deny access or refuse service to any person, which does not adhere to safety, security, and appropriate guest conduct guidelines. We strongly encourage you to purchase travel insurance for travel protection and or cancellation.  


Travel Insurance/Trip Protection:

  • Purchase of travel insurance is STRONGLY Encouraged: As all Guestroom Price and Pass-Through Charge payments to SweatFest Cancun are non-refundable, Guests are strongly encouraged to purchase Travel Insurance/Trip Protection, which can insure against many, but not all, of the causes of forfeiture of payments. Travel Insurance/Trip Protection may be purchased directly through various outlets and companies.
  • Purchase Timing: It is recommended a Guest who wishes to purchase Travel Insurance/Trip Protection through our partner TravelSafe, or any other provider or agent do so at the time of making their deposit/payment, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR) and coverage for pre-existing conditions. 


SweatFest Cancun encourages the purchase of travel protection. We offer travel protection plans through TravelSafe Insurance. All payments made for a reservation are non-refundable at the time of payment. Though travel protection may be purchased up to 24 hours prior to travel, to secure the broadest coverage, including Pre-existing Medical Condition Exclusion Waiver and Cancel for Any Reason (CFAR), the Classic plan must be purchased within 21 days of the Guest’s first payment deposit. Cancel for Any Reason Benefit does not cover the failure of the Retail Travel Supplier to provide the bargained-for Travel Arrangements due to cessation of operations for any reason. However, should for some reason SweatFest Cancun or Planet Hollywood has to cancel the event, the event would be rescheduled for an alternate date.

  • SweatFest Cancun offers you these TravelSafe Insurance plans through our partnership, and the Classic plan with optional CFAR offers the highest levels of protection and coverages.
  • To view the Basic or Classic plan documents, please click here and select your state of residence.
  • To get a quote or to purchase TravelSafe, please click here.
  • Travel Safe Information – During Covid – FAQS/Answers
  • For more information, please contact TravelSafe Insurance directly at 1-800-523-8020. AH-3857


TravelSafe/Distinctive Travel Services: Please note that the sale of Travel Insurance/Trip Protection through Distinctive Travel Services for SweatFest Cancun is administered by TravelSafe. Their travel insurance contract is subject to additional terms and conditions related to TravelSafe policies and the conditions set forth therein, which are accessible on SweatFest Cancun website. Guests can contact TravelSafe at 800-523-8020. (Note: SweatFest Cancun offers Travel Insurance through TravelSafe, but insurance may also be available through other insurance providers and may be purchased directly by Guest. (Rates and coverage vary by provider.)

Name Changes: Name changes will NOT be allowed on booked reservations. If all room guests’ names are not known at time of reservation, guest is encouraged to identify other room guests as “TBD” or “I don’t know yet at this time. If Original Guest (better known as Primary/Lead Guest) cancels, this is considered a full cancellation. Name changes are Not allowed on Primary/Lead Guest. This is considered as a full cancellation. We strongly urge you to purchase travel insurance. (Purchase Here) 

Valid Identification/Passports and Visas:

  • U.S. Citizens: U.S. Citizens are strongly urged to travel with a valid passport with at least six (6) months validity remaining after the final day of the destination tour.  Valid passport required to enter resort property.
  • Non-U.S. Citizens: All Non-U.S. Citizens must present a valid passport to enter resort property. Though not required, such guests are urged to travel with a valid passport with at least six (6) months validity remaining after the final day of the event. Depending upon the citizenship of each Guest and the passport governing their travel, Guests may need to apply for and secure a visa to enter the destination.


Change in Applicable Rules: The above requirements are required by government regulations and policies and are subject to change without notice.

  • Responsibility of Guests: The Guest is responsible for identifying and obtaining all required travel documents and have them available upon airport check-in, international resort check-in or wherever necessary for their entire destination tour. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for air flight boarding and re-entry into the United States and other countries.
  • Denial of Boarding or Resort access: If a Guest does not possess the proper documentation, then Guest may be prevented from boarding a flight or resort entry, and or from entering a country, and may be subject to fines. 
  • Photography and Video Policy: Video or audio recording, filming, or photographs may occur on SweatFest Cancun, and may be owned, licensed, assigned, or distributed nationwide and worldwide by SweatFest Cancun, their affiliates, and assignees. By acknowledging the Terms and Conditions of Reservation of SweatFest Cancun at the time of completing a Reservation, Guest allows, and expressly authorizes SweatFest Cancun, its affiliates, and assignees the use of Guest’s likeness, and/or appearance and voice on any film or video format now known or hereinafter developed in any manner whatsoever. Guest will not receive any compensation for such use and waive any right to bring any action in law or equity against SweatFest Cancun, their affiliates, and assignees for such use.


Age Restrictions: Guests must be 18 years of age or older on the date of travel to enter the resort. 

Event Information Updates: The information provided herein is valid as of this date and is likely to change or be modified prior to arrival at resort. When completing this Reservation, Guest agrees to periodically visit the web site ( to learn about any tour updates, additional artists, or other features, and to carefully read and review any updates sent to Guest by SweatFest Cancun.

Limitation of Liability:

  • Terms and Conditions of Reservation Subject to Change:  SweatFest Cancun Terms and Conditions of Reservation are subject to change at any time.
  • Not Responsible for Acts of Third Parties:  SweatFest Cancun its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “SweatFest Cancun”) does not own the resort or operate any entity that provides goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, guides, sightseeing companies, entertainment, food or drink service providers, equipment suppliers, etc. As a result, Guest agrees SweatFest Cancun is not responsible for any negligent or willful act or failure to act of any person or entity, nor is SweatFest Cancun responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.
  • Not Responsible for Guest Inability to access resort: Guest is responsible for arriving at the resort transfer pick-up location in a timely manner and with all the documentation required for transport to resort. SweatFest Cancun is not responsible for any loss, damages, costs, or expenses that Guest may incur for Guest’s inability to gain access to resort as outlined herein.
  • Limitation of Liability in the Event of Cancellation: As stated above, we highly recommend the purchase of travel insurance —PURCHASE HERE  — as payments/monies are non-refundable. SweatFest Cancun nor Planet Hollywood Cancun are not liable for, any losses or damages incurred by Guest, whether indirect, incidental, special, or consequential, including but not limited to attorney fees.

Please use a laptop / desktop.

It’s highly recommended that you use a laptop/desktop when making reservations due to the possible loss of cell signals when trying to process your information. So, therefore the use of laptop/desktop is highly recommended for ease of processing.